How can I submit a warranty claim?

All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty. If you experience any defects in the materials or workmanship of your product, please contact us with the following information:

  • Your first and last name
  • Your order number
  • The item number of the product
  • Your shipping address
  • Photos/video of the issue
  • If you did not order from, please also provide a copy of your order receipt

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