All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty. If you experience any defects in the materials or workmanship of your product, please contact us with the following information:
- Your first and last name
- Your order number
- The item number of the product
- Your shipping address
- Photos/video of the issue
- If you did not order from nathanjames.com, please also provide a copy of your order receipt