My order didn't go through, but I see a pending charge.

If you did not receive an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. When your bank verifies that the payment was declined, the pending charge will be removed. This can take up to 3-5 business days to process, but customers typically see the pending charge removed within 24 hours.

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