Understanding Authorization Holds: Why You See a Charge on Your Account

What is an Authorization Hold? An authorization hold is a common practice used by merchants to verify the validity of a payment method and reserve funds for a potential transaction. When you place an order online, we contact your bank or card issuer to confirm if the funds are available for the purchase. As part of this process, a temporary hold is placed on the specified amount in your account.

Why Does an Authorization Hold Occur? There are several reasons why an authorization hold may occur:

  1. Payment Verification: We initiate an authorization hold to ensure that the payment details provided are valid and the funds are available to complete the transaction.

  2. Order Confirmation: An authorization hold helps reserve the funds temporarily, allowing us to confirm the availability of the product or service you ordered.

  3. Potential Changes or Cancellations: In some cases, an authorization hold provides flexibility for making changes to an order or canceling it before the transaction is fully processed.

What Should You Do? If you notice an authorization hold on your account for an order that did not complete or was canceled, here's what you can do:

  1. Contact us: Reach out to our Customer Happiness team and provide us with the relevant details, including the order number and the specific charge you see on your account. They will be able to assist you further and provide clarification.

  2. Verify with Your Bank: If you have concerns or questions about the authorization hold, contact your bank or card issuer directly. They can explain their policies regarding authorization holds and provide any necessary assistance.

  3. Monitor Your Account: Keep an eye on your account to ensure that the authorization hold is released within the expected timeframe. If the hold persists beyond the indicated period, contact your bank for further guidance.

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