How do I return an item?

Within 100 days of your purchase, visit our self-service returns center to initiate and complete your return. You'll need your order number and the email address used to place your order.

If you’ve already assembled your product, no longer have the shipping/packing materials, or it came damaged/defective, reach out to our Customer Happiness Team and we’ll look into other options for you.

If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site. To initiate a return, contact the retailer you purchased from directly and they will walk you through the process.

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