My tracking shows label creation, but no updates.

You may not see any updates on the tracking number for 24-48 hours. This is normal and you'll begin to see updates once the label is scanned by the carrier. 

On rare occasions, the carrier may miss a tracking scan for a package. When this happens, the tracking may not show any updates for 3-5 business days and then will suddenly be out for delivery.

If 10 business days have passed and your tracking information has still not been updated, this could mean your order is lost. Please contact our Customer Happiness Team for help.

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