Orders are shipped from our warehouse in Nevada.

If you're on the West Coast, you'll receive your order in 3-5 business days.

If you're on the East Coast, you'll receive your order in 8-11 business days. 

Note: For East Coast orders, packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky. From there, orders should arrive within 3-5 business days. Please allow up to 4 days for your tracking to update from “label created” status to “in transit”. This is normal and your tracking will show movement after FedEx completes the initial scan.

We offer free standard shipping on all orders.

We offer free standard shipping on all orders. At this time, standard shipping is the only option available.

We ship to the continental U.S. 

At this time, we’re unable to ship to Puerto Rico, Guam, Hawaii, Alaska, the U.S. Virgin Islands, P.O. boxes, or APO/FPO addresses.

If you live outside of the continental U.S., you may be able to purchase our products from one of our retail partners.

At this time, we are not able to offer expedited shipping. Our standard shipping method allows us to keep our costs low by consolidating shipments. We then pass those savings on to you by offering free shipping on all orders!

We’re anxious and excited for you to receive your order, too. Our team will work hard to ensure your order arrives as quickly as possible.

West Coast

If you place your order before 11 am PT, we often ship the same business day. 

If you place your order after 11 am PT, we'll ship it the next business day.

East Coast

Packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky.

We do not ship on weekends or holidays.

We use FedEx Home Delivery for most orders. You’ll receive tracking information the moment we print your shipping label.

Orders are delivered to your home or your building's mailroom. Our ready-to-assemble furniture arrives packaged securely in a box.

Since we use a third-party shipping company to deliver your order, we're unable to guarantee that your order will be delivered on a specific date. We are also unable to schedule a specific delivery date for your order.

As soon as your order ships out, we'll send over a shipping confirmation email with the tracking number(s) you can use to follow the progress of your package. We recommend keeping a close eye on your order's tracking number(s) so you can see the estimated delivery date once it’s made available. You can also sign up for FedEx Delivery Manager® to receive updates on your order via email, text, phone, mobile app, or a combination.

If you ordered more than one item, your order has likely been sent in more than one shipment. Occasionally, shipments from orders with more than one item are delivered at different times if they are sorted separately by the delivery carrier.  Most separated orders will be delivered within 24-48 hours of each other.

If it has been more than 48 hours and you’ve still not received all items on your order, please contact our Customer Happiness Team and we’ll be happy to help.

Our team works to ship orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If a cancellation is not possible, you may be able to take advantage of our easy returns process.

If you'd like to cancel your order, please contact us via email, phone, or chat as soon as possible and we'll try our best to accommodate your request.

Once your order has shipped, you will receive an email witha. tracking number to track your package from our warehouse directly to your door. You can check the status of your current or previous orders at any time on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your home. Here are the steps to take if this happens:

1. Confirm that the shipping address entered at checkout is correct. You can view this on your order confirmation email or on your order status page.

2. Check all exterior doors and other locations where the package could be, including porches, patios, garage, and any area out of potential weather hazards.

3. If you live in an apartment, check with your front desk attendant, building security, and mailroom.

4. Check with neighbors around your residence. Sometimes carriers will drop the package off close by mistakenly.

5. Check with anyone who might have retrieved the package.

6. Allow 2 business days for the order to arrive. Sometimes orders are prematurely scanned as delivered and will generally show up within the next couple of days. 

7. Contact the carrier who is delivering the package. Your package may be held at the carrier's hub.

If it has been more than 2 business days since your tracking information says your order was delivered and you’ve not been able to locate your package, please contact our Customer Happiness Team so that we can assist you.

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. You can also find your tracking info on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

If you’re unable to locate your tracking information, please contact our Customer Happiness Team and we’ll help you out.

At this time, we’re unable to adjust any items on your order after it is placed. We may be able to cancel your order instead so that you can place a new order with the desired items. See more about canceling your order here.

Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed. 

In these cases, FedEx provides a free and easy way to stop your package from being delivered to the original address and to be held for pickup at a secure location. You can learn more about this service from FedEx here. 

You may not see any updates on the tracking number for 24-48 hours. This is normal and you'll begin to see updates once the label is scanned by the carrier. 

On rare occasions, the carrier may miss a tracking scan for a package. When this happens, the tracking may not show any updates for 3-5 business days and then will suddenly be out for delivery.

If 10 business days have passed and your tracking information has still not been updated, this could mean your order is lost. Please contact our Customer Happiness Team for help.

At this time, we cannot hold your order. It will ship from our warehouse within 1-2 business days after it is placed. If you need your order to arrive at a date in the future, we recommend that you wait to place the order until you’re sure you can receive it.

We’re not able to change the billing address on your order after it is placed. This is a payment security measure enforced by our payment processor. 

At checkout, the billing address is verified and must match the billing address on file for the payment method used. We cannot change the billing address after this verification is completed.

Within 100 days of your purchase, visit our self-service returns center to initiate and complete your return. You'll need your order number and the email address used to place your order.

If you’ve already assembled your product, no longer have the shipping/packing materials, or it came damaged/defective, reach out to our Customer Happiness Team and we’ll look into other options for you.

If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site. To initiate a return, contact the retailer you purchased from directly and they will walk you through the process.

Yes, we offer free returns for all orders placed on NathanJames.com that are within the 100-day return period.

We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we offer a 100-day return window. 

If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site and your return window may vary.

We will process your refund when your return has been received at our warehouse. This is typically within 5-7 business days of handing the return over to the carrier.

If you don’t love your product and are considering something different, please reach out to our Customer Happiness Team and we’ll be happy to see how we can help.

Cam lock fasteners can be a bit tricky, especially if you've never used them before. The resources below can help ensure a smooth assembly.

While we recommend using a certified electrician for all hardwiring, all of our fixtures can be set up without an electrician as long as you are replacing an existing fixture or have an existing junction box ready for a fixture installation. For all new constructions, please use a certified electrician.

Before dealing with any electrical components, it is imperative to make sure hands and the floor are dry to avoid a possible electric shock hazard.

Ensure power is off when installing. Shut off power, at the source, to the fixture that is being changed out. This means knowing where the electrical panel is and flipping the right switch. This step should not be skipped. Turning off the light switch is not sufficient to prevent electrical shock.

Yes, all of our light fixtures are either UL or ETL.

UL (Underwriters Laboratories) means the product meets the specific safety requirements necessary to be used by consumers in their homes.

ETL (Electrical Testing Laboratories) is a certification given to products that have undergone testing through the company Intertek. Intertek is a Nationally Recognized Testing Laboratory (NRTL) with the Occupational Safety & Health Administration (OSHA). ETL uses the same standards as UL and is accepted by authorities.

The short answer is yes. Dimmability is related to the light bulb and the wall switch, not the light fixture. All of our hardwired fixtures are compatible with dimmable light bulbs.

We recommend using a dimmer switch, as it extends the life of the bulb and allows for energy saving and great ambiance. 

If using an LED bulb, please ensure both the LED bulb and dimmer switch are compatible.

Our light fixtures are only warranted in Canada and the United States.

Yes, a plug-in fixture can be turned into a hardwired fixture and a hardwired fixture can become a plug-in fixture. 

For many products, we will provide the necessary hardware to make these changes. If not, you will need to purchase the necessary hardware separately.

Yes! The key is to ensure that the base size matches and the diameter of the bulb is less than the diameter of the shade. The instruction sheet for your light fixture will indicate the recommended wattage for the bulb.

The instruction sheet included with your light fixture will indicate the recommended bulb type and wattage for your specific fixture. 

The bulb you choose to use must not be greater than the max wattage for the fixture. It must match the base size and the diameter of the bulb should be less than the diameter of the shade.

Desktop

1. Log in to Amazon.com
2. Navigate to Orders
3. Find the relevant product and click View Invoice
4. Take a screenshot or click "Print this page for your records" and save as a PDF

Mobile

Note: We recommend that you do not use an Amazon app because, in many cases, you will not be able to view your invoice.

1. Open a web browser app such as Safari or Google Chrome
2. Log in to Amazon.com
3. Navigate to Your Orders
4. Find the relevant product and click on it
5. Scroll down and click View Order Details
6. Click View Invoice
7. Take a screenshot of the invoice

All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty. If you experience any defects in the materials or workmanship of your product, please contact us with the following information:

• Your first and last name
• Your order number
• The item number of the product
• Your shipping address
• Photos/video of the issue
• If you did not order from nathanjames.com, please also provide a copy of your order receipt

Please see here for our full Lifetime Manufacturer Warranty.

Price Match Promise

You may be able to request a price match if your item meets the following:

1. The same as our vendor's product. The product you wish to price match must be the same color, collection, and Item Number to qualify for a price match. The product must also be new condition.
2. In stock and available for shipping by our vendor. We will match the price of our vendors if the item is in stock and able to be shipped immediately. 
3. Not part of a Promotional Sale or Clearance. All lower prices must be standard promotional pricing and not part of a promotional sale similar, but not limited to: Labor Day Sales, Memorial Day Sales, Thanksgiving Day Sales, or Special Day or Hourly Sales. 

To Request a Price Match, Contact Our Customer Happiness Team
Phone1-866-619-1004Available: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 11am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1EmailSend us a messageAvailable: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 11am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1Text1-978-634-4009Available: Mon-Fri 9am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1

If you did not receive an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. When your bank verifies that the payment was declined, the pending charge will be removed. This can take up to 3-5 business days to process, but customers typically see the pending charge removed within 24 hours.

If you receive an address or zip code mismatch error when paying with a debit or credit card, it means the information you entered may not be verifying correctly with your card's issuing bank.  

To fix this error:

1. Confirm that there are no missing characters or misspellings in the name and address you entered and that the card number you are entering is correct
2. Make sure that the billing address you are entering is the same billing address that is on file with your card provider. If you have recently moved, for example, this information may be out of date
3. Enter only the street address on line 1. If your address contains an apartment number, do not add the apartment number in line 1
4. Contact your credit card's service number and verify the exact spelling of your name and address on file
5. If none of these measures work, you may need to use a different card for your purchase

Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

We accept payments via all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

We also offer express checkout using Shop Pay, Amazon Pay, PayPal, Google Pay, and Facebook Pay.

You can choose to pay with Shop Pay at checkout, which allows you to split your purchase into regular payments. For more information, visit the Shop Pay Installments Help Center.