You may be able to request a price match if your item meets the following:
Orders are shipped from our warehouse in Nevada.
If you're on the West Coast, you'll receive your order in 3-5 business days.
If you're on the East Coast, you'll receive your order in 8-11 business days.
Note: For East Coast orders, packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky. From there, orders should arrive within 3-5 business days. Please allow up to 4 days for your tracking to update from “label created” status to “in transit”. This is normal and your tracking will show movement after FedEx completes the initial scan.
We offer free standard shipping on all orders.
We offer free standard shipping on all orders. At this time, standard shipping is the only option available.
Since we use a third-party shipping company to deliver your order, we're unable to guarantee that your order will be delivered on a specific date. We are also unable to schedule a specific delivery date for your order.
As soon as your order ships out, we'll send over a shipping confirmation email with the tracking number(s) you can use to follow the progress of your package. We recommend keeping a close eye on your order's tracking number(s) so you can see the estimated delivery date once it’s made available. You can also sign up for FedEx Delivery Manager® to receive updates on your order via email, text, phone, mobile app, or a combination.
We ship to the continental U.S.
At this time, we’re unable to ship to Puerto Rico, Guam, Hawaii, Alaska, the U.S. Virgin Islands, P.O. boxes, or APO/FPO addresses.
If you live outside of the continental U.S., you may be able to purchase our products from one of our retail partners.
At this time, we are not able to offer expedited shipping. Our standard shipping method allows us to keep our costs low by consolidating shipments. We then pass those savings on to you by offering free shipping on all orders!
We’re anxious and excited for you to receive your order, too. Our team will work hard to ensure your order arrives as quickly as possible.
If you place your order before 11 am PT, we often ship the same business day.
If you place your order after 11 am PT, we'll ship it the next business day.
Packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky.
We do not ship on weekends or holidays.
We use FedEx Home Delivery for most orders. You’ll receive tracking information the moment we print your shipping label.
Orders are delivered to your home or your building's mailroom. Our ready-to-assemble furniture arrives packaged securely in a box.
Once your order has shipped, you will receive an email witha. tracking number to track your package from our warehouse directly to your door. You can check the status of your current or previous orders at any time on your Order History page in your account.
Don't have an account yet? Create one here using the email address you used to place your order.
Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. You can also find your tracking info on your Order History page in your account.
Don't have an account yet? Create one here using the email address you used to place your order.
If you’re unable to locate your tracking information, please contact our Customer Happiness Team and we’ll help you out.
Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your home. Here are the steps to take if this happens:
Confirm that the shipping address entered at checkout is correct. You can view this on your order confirmation email or on your order status page.
Check all exterior doors and other locations where the package could be, including porches, patios, garage, and any area out of potential weather hazards.
If you live in an apartment, check with your front desk attendant, building security, and mailroom.
Check with neighbors around your residence. Sometimes carriers will drop the package off close by mistakenly.
Check with anyone who might have retrieved the package.
Allow 2 business days for the order to arrive. Sometimes orders are prematurely scanned as delivered and will generally show up within the next couple of days.
Contact the carrier who is delivering the package. Your package may be held at the carrier's hub.
If it has been more than 2 business days since your tracking information says your order was delivered and you’ve not been able to locate your package, please contact our Customer Happiness Team so that we can assist you.
At this time, we’re unable to adjust any items on your order after it is placed. We may be able to cancel your order instead so that you can place a new order with the desired items. See more about canceling your order here.
Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed.
In these cases, FedEx provides a free and easy way to stop your package from being delivered to the original address and to be held for pickup at a secure location. You can learn more about this service from FedEx here.
You may not see any updates on the tracking number for 24-48 hours. This is normal and you'll begin to see updates once the label is scanned by the carrier.
On rare occasions, the carrier may miss a tracking scan for a package. When this happens, the tracking may not show any updates for 3-5 business days and then will suddenly be out for delivery.
If 10 business days have passed and your tracking information has still not been updated, this could mean your order is lost. Please contact our Customer Happiness Team for help.
We’re not able to change the billing address on your order after it is placed. This is a payment security measure enforced by our payment processor.
At checkout, the billing address is verified and must match the billing address on file for the payment method used. We cannot change the billing address after this verification is completed.
Cam lock fasteners can be a bit tricky, especially if you've never used them before. The resources below can help ensure a smooth assembly.
While we recommend using a certified electrician for all hardwiring, all of our fixtures can be set up without an electrician as long as you are replacing an existing fixture or have an existing junction box ready for a fixture installation. For all new constructions, please use a certified electrician.
Before dealing with any electrical components, it is imperative to make sure hands and the floor are dry to avoid a possible electric shock hazard.
Ensure power is off when installing. Shut off power, at the source, to the fixture that is being changed out. This means knowing where the electrical panel is and flipping the right switch. This step should not be skipped. Turning off the light switch is not sufficient to prevent electrical shock.
Does your Mina TV Cabinet or Side Table Door not open properly or bump up again the side of the cabinet? We may have a solution for you!
The door not opening correctly is caused by the door's metal hinge being installed backward. The pin hinge should be installed with the 'L' part over and under the top/bottom edges of the door.
This allows the door to pivot on the hinge. If it's not installed this way, the door won't open correctly as the edge will jam into the cabinet's side panel.
See here how the pin hinge goes over and under the door.
Pro Tip: Make sure to install the door completely open making a 180-degree angle flush with the side of the cabinet.
The instruction sheet included with your light fixture will indicate the recommended bulb type and wattage for your specific fixture.
The bulb you choose to use must not be greater than the max wattage for the fixture. It must match the base size and the diameter of the bulb should be less than the diameter of the shade.
Does one or more of your shelves wobble back and forth? Well, just like at any wedding, a little wobble is to be expected. Any slight shelf movement will not affect the stability of the shelf, and a replacement unit would behave the same.
Here's what we consider normal:
Check out this quick video that shows what we're talking about (0:50 second mark).
If your shelf is unstable or does not securely fasten to the railings, please reach out to us!
The short answer is yes. Dimmability is related to the light bulb and the wall switch, not the light fixture. All of our hardwired fixtures are compatible with dimmable light bulbs.
We recommend using a dimmer switch, as it extends the life of the bulb and allows for energy saving and great ambiance.
If using an LED bulb, please ensure both the LED bulb and dimmer switch are compatible.
Yes, all of our light fixtures are either UL or ETL.
UL (Underwriters Laboratories) means the product meets the specific safety requirements necessary to be used by consumers in their homes.
ETL (Electrical Testing Laboratories) is a certification given to products that have undergone testing through the company Intertek. Intertek is a Nationally Recognized Testing Laboratory (NRTL) with the Occupational Safety & Health Administration (OSHA). ETL uses the same standards as UL and is accepted by authorities.
Our light fixtures are only warranted in Canada and the United States.
Yes! The key is to ensure that the base size matches and the diameter of the bulb is less than the diameter of the shade. The instruction sheet for your light fixture will indicate the recommended wattage for the bulb.
European hinges provide a sleek and modern look to cabinet doors, offering both functionality and aesthetics. This guide will walk you through the process of installing and adjusting hinges on some of Nathan James' cabinets. With a few simple steps and the right tools, you'll be able to achieve seamless and perfectly aligned cabinet doors.
Materials and Tools Needed
- Cabinet doors
1. Door Preparation:
a. Place the cabinet door on a flat surface with the front facing up.
b. Attach the hinge to the door using the provided screws. Use the properly indicated screws to secure the hinge to the door. Ensure the hinge is positioned correctly, aligning it with the edge of the door.
2. Mounting the Hinges:
a. Open the cabinet door and position it in front of the cabinet opening.
b. Hold the door in place while aligning the hinge cups with the corresponding holes on the cabinet frame.
c. Secure the hinge cups to the cabinet frame using the provided screws. Make sure the screws are tightened securely.
1. Adjusting Door Height:
a. If the door is too low or too high, locate the height adjustment screws on the hinge.
b. Loosen the screws slightly to release the tension.
c. Move the door up or down to achieve the desired height.
d. Tighten the height adjustment screws to secure the door in place.
2. Adjusting Side-to-Side Gap:
a. To adjust the side-to-side gap between the cabinet doors, locate the side-to-side adjustment screws on the hinge.
b. Loosen the screws slightly to allow movement.
c. Turn the screws clockwise to decrease the gap or counterclockwise to increase the gap.
d. Check the gap visually and adjust until it is even and aligned.
e. Tighten the side-to-side adjustment screws to lock the doors in place.
3. Adjusting Depth Alignment:
a. If you need to adjust the depth of the doors to align them with the sides of the cabinet, locate the in-and-out adjustment screws on the hinge.
b. Loosen the screws slightly to enable adjustment.
c. Move the door in or out until it is aligned with the cabinet side.
d. Tighten the in-and-out adjustment screws to secure the door in the desired position.
Installing and adjusting hinges on cabinets is a straightforward process that can greatly enhance the functionality and appearance of your cabinets. By following these steps and making necessary adjustments, you can achieve perfectly aligned and smoothly operating cabinet doors. Remember to take your time, ensure all screws are securely tightened, and make small adjustments as needed until you achieve the desired results.
Note: The instructions provided may vary slightly based on the specific type of hinges you are using. Always refer to the product's instruction guidelines for precise instructions tailored to your hinges.
We hope this guide has been helpful in assisting you with installing and adjusting European hinges on your cabinets. If you have any further questions or need additional assistance, feel free to reach out to our customer support team. Enjoy your beautifully functional cabinets!
Yes, a plug-in fixture can be turned into a hardwired fixture and a hardwired fixture can become a plug-in fixture.
For many products, we will provide the necessary hardware to make these changes. If not, you will need to purchase the necessary hardware separately.
Having an issue with your drawers fitting correctly? You're not alone. Take a look at the article below that should help get this taken care of!
Many customers have mentioned to us that their drawers sit above where they should, which leaves a gap. Do yours look something like this?
Here's how you can fix it:
We're you supposed to receive either 2 or 4 Part D pieces, but only got half that? Here's how you can find the missing one(s).
If that didn't solve the issue, get in touch with us and we'll see about s
Within 100 days of your purchase, visit our self-service returns center to initiate and complete your return. You'll need your order number and the email address used to place your order.
If you’ve already assembled your product, no longer have the shipping/packing materials, or it came damaged/defective, reach out to our Customer Happiness Team and we’ll look into other options for you.
If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site. To initiate a return, contact the retailer you purchased from directly and they will walk you through the process.
Yes, we offer free returns for all orders placed on NathanJames.com that are within the 100-day return period.
We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we offer a 100-day return window.
If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site and your return window may vary.
We will process your refund when your return has been received at our warehouse. This is typically within 5-7 business days of handing the return over to the carrier.
If you don’t love your product and are considering something different, please reach out to our Customer Happiness Team and we’ll be happy to see how we can help.
All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty. If you experience any defects in the materials or workmanship of your product, please contact us with the following information:
Please see here for our full Lifetime Manufacturer Warranty.