# Nathan James

> Nathan James knowledge base – help articles and documentation.

## Managing Your Order

- [Cancel or remove an item from your order](https://help.nathanjames.com/en_us/cancel-or-remove-an-item-from-your-order-Bk1Rs0evR.md): We understand that sometimes circumstances change and you may need to cancel your order  Our team is dedicated to shipping orders quickly which means that ca
- [What to do if an item from your order is missing](https://help.nathanjames.com/en_us/what-to-do-if-an-item-from-your-order-is-missing-SkODYRxP0.md): We know its frustrating when the pieces you ordered dont show up all at the same time Most times items ship separately and each package can follow its own r
- [Tracking shows “label created” with no updates](https://help.nathanjames.com/en_us/tracking-shows-label-created-with-no-updates-rydIGRwA.md): You may not see any updates on the tracking number for 2448 hours This is normal and youll begin to see updates once the label is scanned by the carrier   O
- [How to check your order and update your shipping address](https://help.nathanjames.com/en_us/how-to-check-your-order-and-update-your-shipping-address-HJuXjMGDC.md): Our shipping process is designed to get orders to our customers as quickly as possible This means we may not be able to update shipping addresses before packag
- [Can I change the billing address on my order?](https://help.nathanjames.com/en_us/billing-address-HJpLyQGP0.md): Were not able to change the billing address on your order after it is placed This is a payment security measure enforced by our payment processor   At checko
- [Shipping and Tracking](https://help.nathanjames.com/en_us/shipping-and-tracking-HJmstMMDC.md): Once your order has shipped you will receive an email with a tracking number to track your package from our warehouse directly to your door You can also find 
- [Shipping Orders: Why We Cannot Schedule or Hold Deliveries](https://help.nathanjames.com/en_us/shipping-orders-why-we-cannot-schedule-or-hold-deliveries-S1SeJQMwR.md): Shipping Timelines  We strive for quick processing and delivery of orders Typically orders are shipped from our warehouse within 12 business days after bein
- [Where to Buy Nathan James Products](https://help.nathanjames.com/en_us/where-to-buy-nathan-james-products-Byf8lYArWg.md): W

## Shipping & Delivery 

- [How long shipping takes](https://help.nathanjames.com/en_us/how-long-shipping-takes-HJTKfqwC.md): Orders are shipped from our warehouse in Nevada. We currently only ship to the continental United States (48 states). 
- [What to expect when your order ships](https://help.nathanjames.com/en_us/what-to-expect-when-your-order-ships-ryCK53bwC.md): At this time we are not able to offer expedited shipping Our standard shipping method allows us to keep our costs low by consolidating shipments We then pass
- [Manage your FedEx delivery](https://help.nathanjames.com/en_us/manage-your-fedex-delivery-Hy75j2ZDR.md): Yes! With a FedEx Account, you can take control of your delivery and manage it in different ways! 
- [White-Glove and Special Delivery Options](https://help.nathanjames.com/en_us/white-glove-and-special-delivery-options-SyaywJWH1g.md): At this time all
- [How to Change Your Shipping Address & Billing Details](https://help.nathanjames.com/en_us/how-to-change-your-shipping-address-billing-details-B1eqWVzlZx.md): W
- [Oversized Delivery](https://help.nathanjames.com/en_us/oversized-delivery-ByhPrKJMx.md): Select dresser SKUs ship via a specialized oversized delivery service rather than standard FedEx This helps ensure heavier items arrive safely and damagefree

## Preorders

- [Preorders and product shipping times](https://help.nathanjames.com/en_us/preorders-and-product-shipping-times-By0EyCbwR.md): A preorder occurs when a new product has not yet come into stock but you can still purchase it Well ship the item to you as soon as it arrives at our warehou
- [Ordering in-stock and preorder items together](https://help.nathanjames.com/en_us/ordering-in-stock-and-preorder-items-together-rkjUgRWvA.md): Yes you can Instock items will be shipped according to our  standard shipping process  while backordered and preordered items will ship separately when they

## Product & Assembly 

- [Cam Lock Fastener Assembly Guide](https://help.nathanjames.com/en_us/cam-lock-fastener-assembly-guide-rkJUn0gvA.md): Cam lock fasteners can be a bit tricky especially if youve never used them before The resources below can help ensure a smooth assembly
- [Mina Hinge/Door Assembly](https://help.nathanjames.com/en_us/mina-hinge-door-assembly-SkzF2KDA.md): Mina HingeDoor Assembly  Does your Mina TV Cabinet or Side Table Door not open properly or bump up again the side of the cabinet We may have a solution for yo
- [Align your bar stool footrest correctly](https://help.nathanjames.com/en_us/align-your-bar-stool-footrest-correctly-rJynjnKvA.md): The Front Legs on this stool are not identical The Left Front Leg and Right Front Leg have holes at different heights on their sides This causes confusion if 
- [Fix Cabinet Door Gaps and Alignment Issues](https://help.nathanjames.com/en_us/fix-cabinet-door-gaps-and-alignment-issues-H1gQk6tvA.md): Introduction     European hinges provide a sleek and modern look to cabinet doors offering both functionality and aesthetics This guide will walk you through 
- [Finding missing Part D for your Theo Bookcase](https://help.nathanjames.com/en_us/finding-missing-part-d-for-your-theo-bookcase-rJ4iOgcwA.md): Theo Bookcase Missing Part D  Were you supposed to receive either 2 or 4 Part D pieces but only got half that Heres how you can find the missing ones    
- [Touching Up Scratches on Furniture](https://help.nathanjames.com/en_us/touching-up-scratches-on-furniture-Bk2lRntPR.md): When it comes to touching up scratches on furniture the approach can vary depending on the type of furniture and finish Here are some general steps to help yo
- [Are your light fixtures dimmable?](https://help.nathanjames.com/en_us/are-your-light-fixtures-dimmable-SJWXTntvR.md): The short answer is yes Dimmability is related to the light bulb and the wall switch not the light fixture All of our hardwired fixtures are compatible with 
- [Are your light fixtures UL/ETL certified?](https://help.nathanjames.com/en_us/ul-etl-certification-BkrD62YwR.md): Yes all of our light fixtures are either UL or ETL     UL Underwriters Laboratories means the product meets the specific safety requirements necessary to be
- [Lighting Compatibility, Bulbs, and Installation Guide](https://help.nathanjames.com/en_us/lighting-compatibility-bulbs-and-installation-guide-HJ32p2FPR.md): Yes The key is to ensure that the base size matches and the diameter of the bulb is less than the diameter of the shade The instruction sheet for your light f
- [Converting between plug-in and hardwired fixtures](https://help.nathanjames.com/en_us/converting-between-plug-in-and-hardwired-fixtures-r10bQgcvA.md): Yes a plugin fixture can be turned into a hardwired fixture and a hardwired fixture can become a plugin fixture      For many products we will provide the 
- [How to care for your furniture](https://help.nathanjames.com/en_us/how-to-care-for-your-furniture-S1MtvQMz1e.md): pDust with a soft dry cloth or duster Clean with a soft damp colorfast cloth  mild soap  water For stubborn stains use nonabrasive waterbased clean
- [Pretreating fabric furniture with Scotchgard or other chemicals](https://help.nathanjames.com/en_us/pretreating-fabric-furniture-with-scotchgard-or-other-chemicals-ByFvjxPPJx.md): We understand that life happenswhether its kids with sticky fingers pets with muddy paws or the occasional coffee spill during a cozy morning on the couch 
- [Replacement parts and samples](https://help.nathanjames.com/en_us/replacement-parts-and-samples-SkRJjmLsJl.md): At this time, all of our furniture comes pre-packaged from our factories overseas. 
- [Help with Dahlia stool legs not aligning](https://help.nathanjames.com/en_us/help-with-dahlia-stool-legs-not-aligning-S1YYnilQge.md): I appreciate you reaching out here and also sharing those photos This helps us understand exactly whats happening here and how we can best help Not to worry
- [Why Your Marissa Headboard Ships in Multiple Boxes](https://help.nathanjames.com/en_us/why-your-marissa-headboard-ships-in-multiple-boxes-S1LEYiqiZe.md): If youre looking to create different comninations of
- [Rattan & Seagrass: What to Expect and Care Tips](https://help.nathanjames.com/en_us/rattan-seagrass-what-to-expect-and-care-tips-Skbci3qiZl.md): Ratta
- [Why Marissa Headboard prices vary by size](https://help.nathanjames.com/en_us/why-marissa-headboard-prices-vary-by-size-B1RqkC_0Zx.md): Our

## Returns

- [How to return an item](https://help.nathanjames.com/en_us/how-to-return-an-item-rJ_H85bw0.md): Within 100 days of your purchase visit our  selfservice returns center  to initiate and complete your return Youll need your order number and the email addr
- [How to create additional return labels](https://help.nathanjames.com/en_us/how-to-create-additional-return-labels-B16pJoP6C.md): Although you may only see one label u

## Lifetime Guarantee

- [Lifetime Guarantee](https://help.nathanjames.com/en_us/lifetime-guarantee-S1tuLcZDC.md): Please see     here     for our full Lifetime Manufacturer Warranty
- [Make a Lifetime Guarantee claim](https://help.nathanjames.com/en_us/make-a-lifetime-guarantee-claim-BkRzbZ9v0.md): All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty If you experience any defects in the mater

## Payment 

- [14-Day Price Protection](https://help.nathanjames.com/en_us/14-day-price-protection-SkUCWcZDR.md): Price Protection on orders purchased from Nathan James within the past 14 days.
- [Payment Methods, PayPal Checkout, and Authorization Holds](https://help.nathanjames.com/en_us/payment-methods-paypal-checkout-and-authorization-holds-rkDaI3PA.md): We offer multiple convenient payment methods to ensure a smooth and hasslefree checkout experience Choose from a range of options that include major credit an
- [Why Your Order Didn’t Go Through](https://help.nathanjames.com/en_us/why-your-order-didnt-go-through-HkxCw3WvR.md): Resolving Address or Zip Code Mismatch Errors during Payment     Troubleshooting Address or Zip Code Mismatch Errors     Verify Accuracy Doublecheck the info
- [Sales Tax and Tax-Exempt Purchases](https://help.nathanjames.com/en_us/sales-tax-and-tax-exempt-purchases-ry82d3bDR.md): Sales Tax Collection   Sales tax is collected on orders in select states where it is required by law The specific amount of sales tax will depend on the state
- [Financing & Installment Options](https://help.nathanjames.com/en_us/financing-installment-options-rJx1tnZwA.md): Yes You can choose to pay with Afterpay at checkout which allows you to pay in four interestfree payments or split your purchase into monthly payments where 
- [Tax exemption for eligible organizations](https://help.nathanjames.com/en_us/tax-exemption-for-eligible-organizations-B1n_87zfJe.md): Yes
- [Do you offer discounts?](https://help.nathanjames.com/en_us/do-you-offer-discounts-ryk4YXzGke.md): W
- [Understanding Your Discount During Promotion Sales](https://help.nathanjames.com/en_us/understanding-your-discount-during-promotion-sales-HyLzp9Nbx.md): W

## FAQs

- [Financing & Installment Options](https://help.nathanjames.com/en_us/financing-installment-options-rJx1tnZwA.md): Yes You can choose to pay with Afterpay at checkout which allows you to pay in four interestfree payments or split your purchase into monthly payments where 
- [How to return an item](https://help.nathanjames.com/en_us/how-to-return-an-item-rJ_H85bw0.md): Within 100 days of your purchase visit our  selfservice returns center  to initiate and complete your return Youll need your order number and the email addr
- [Lifetime Guarantee](https://help.nathanjames.com/en_us/lifetime-guarantee-S1tuLcZDC.md): Please see     here     for our full Lifetime Manufacturer Warranty
- [How long shipping takes](https://help.nathanjames.com/en_us/how-long-shipping-takes-HJTKfqwC.md): Orders are shipped from our warehouse in Nevada. We currently only ship to the continental United States (48 states). 
- [Outdoor Furniture FAQ & Care Guide](https://help.nathanjames.com/en_us/outdoor-furniture-faq-care-guide-SJs5LqWwC.md): Frequently Asked Questions FAQ  Nathan James Furniture    1 Do all products include cushion covers    Yes all our outdoor products include cushion covers
- [Sofa FAQ](https://help.nathanjames.com/en_us/sofa-faq-HJYDZXGPR.md): Sofa FAQ      How many boxes will my sofa come in  Sofas are boxed and shipped in parts Each seat is packaged in a box Armrests will be packaged together by 
- [Influencer collaborations](https://help.nathanjames.com/en_us/influencer-collaborations-SkhXLz_wJg.md): W
- [Where to apply for open career opportunities](https://help.nathanjames.com/en_us/where-to-apply-for-open-career-opportunities-B1wKOGdvyx.md): Thanks fo
- [Trade Program](https://help.nathanjames.com/en_us/trade-program-SkHkU8o51e.md): We have not yet explored a trade discount program